- The Q&A's are being compiled as questions are generated and/or submitted.
- At all times we are grateful for submission of your question(s) and will respond within 48 business hours.
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Fourteen Q&As at July 31st, 2008
1. What does Business Coaching Systems do?
We are a Business Coaching organisation specialising in Business Improvement Programs. We create and facilitate workshops that enable people in business to reach their full potential.
2. What is a “Thinking System”?
A ‘thinking system’ is a series of purpose-designed questions which, when answered with integrity, produce a clear pathway to a desired outcome. It is the foundation for well-structured (step-by-step) programs designed for facilitating development of any plan by a workgroup or individual.
3. How does your methodology work?
Intensive research supports our view that the brain works better when externally managed. Our coaches unpack and repack the Client's business and within 48 hours, they have extracted a business plan, where normally the same exercise would take the client many months.
When people enter our workgroups, they do not require paper or pen. They respond, they design, they are the architects of the future of their division, and they are the ones who control where the workgroup goes. And because they have built it, they take ownership of their outcomes.
The fundamental principle is that people work best when they are given an opportunity to design their own success. They therefore become the architects of their own success.
4. You make it sound simple?
And it is. The brain was not built to do two things at once. So the Coach takes responsibility for the process of the ‘thinking system’, where the client focuses on their thoughts in response. When you divide the responsibility into two halves: one person worrying about the template and the other filling the template, you produce outcomes, not twice as fast, but ten times faster.
To use a computer analogy: your brain is the hardware, and it works most efficiently when the right software is used to match the application. In the same manner that you utilise software, the Business Coach uses a ‘thinking system’ to facilitate your desired outcomes.
5. What kinds of businesses benefit from working with Business Coaching Systems?
Our methodology can relate to every kind of business including small businesses, micro businesses, major corporations, charities and government organisations.
6. What is the difference between a Coach and a Consultant?
A consultant approaches a business with the perspective of adding new concepts and new ideas. They are expected to have ideas on what to do next and how to fix things.
On the other hand, the BCS Coach has the responsibility of looking for the solutions within, guiding the workgroup through a program, using a “Thinking System”, in much the same way as training an athlete.
Facilitation is the tool that the Coach uses.
7. How does a Business Coach facilitate?
The Business Coach facilitates programs that enable people in business to reach their full potential. The people in the workgroup are simply the tools we use. A Business Coach asks the questions and has no desire to influence the answers. After delivering the business plan, the BCS Coach stays with the process until the plan is fully implemented, holding the client accountable to achieving their desired outcomes.
8. What are the fundamental principles of Business Coaching Systems?
People work best when they are given an opportunity to design their own success. People also work best when two things are present – an understanding of what it is they are supposed to do and an expectation and knowledge that they are going to be measured on their performance.
Through the guidance of an expertly trained Business Coaches, the business is dissected piece by piece and reassembled in front of their own eyes. Throughout this process, the participants of the workgroup take ownership of their ideas and are held accountable to them.
We are not a teaching organisation. We are an outcome focused organisation. People emerge from our workshops with a better understanding of their own business and a business plan that they have written from the beginning to end.
9. Can you explain the different programs Business Coaching Systems offers?
We have a number of different programs designed for the different needs of a business, whether it be strategic, operational, or tailored for the individual. For example, we have a program for Strategic Planning (8 Step) that helps a business understand its future. When a business needs to ensure its efficiency levels and to make sure that everyone is working toward a common goal, we facilitate a program for Operational Planning (10 Step).
We have a program specifically designed to help business owners with specific organisational challenges such as company structure, job design and maximising performance of key staff (3 Step).
We also have programs designed for balancing your life (4 Step), for leadership skills (The Ultimate Leadership Program) or a program for the Micro Business operator (MBA).
10. How are the programs delivered?
Our coaching programs are delivered in a workgroup environment. Workgroups are the engines of organisations. In a small business the workgroup very often is everyone in the business. In a large corporation, a workgroup might be a specific department or division.
Once we have identified a workgroup, that is people who are working towards the same outcome, has the same goal and objective; we expose those people to a question and answer program (a Thinking System) over a period of two days in a live-in workshop. The power of the process is that they do not require any pen or paper, they are simply responding to a trained facilitator, a BCS Coach, who is delivering a series of objective questions which we have identified will uncover all the challenges in the business. The coach helps them solve and resolve all the issues that need to be addressed.
12. Where do you hold your workgroups?
BCS has two purpose built facilities. One in Cammeray and one in Picton, New South Wales. Our workshops are held off-site because they need to be free of interference and you can not conduct the thinking process in the same environment that you are working in without significant distraction.
13. What happens after the workshop?
At the end of the workshop we encourage people to go back to business as usual. The important thing for us is to make sure that they do not feel that the workshop has been an imposition and adds to the already challenging workload that they may have.
Most importantly, within 48 hours we deliver their business plan, the one that they designed and they wrote. The plan is in their words, we do not edit them. We simply audit them to make sure that they have all the elements necessary to improve productivity and profitability.
We allow them a week or so to become familiar with the plan that they have written. Then over a period of 3 - 12 months, depending on which program they are enrolled in, the Business Coach will come back and keep working with them until they have developed the habits that they have identified are necessary for the workgroup to be efficient.
14. What are some of the benefits that your clients experience?
Clients have seen a result from the workshop immediately in terms of commitment and staff moral and better teamwork. The overall impact on their business is quite diverse. They include improving a company’s business performance, streamlining systems of operation, reducing operating costs and increasing productivity.
We have seen businesses that have tripled their turnover when working with us over a period of 18 months to 2 years. In fact, we can quantify an improvement in every single business that we’ve been involved in.
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